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PHP Web Stat – Problem with recreating the cache

08 Jan
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If you get a problem with the PHP Web Stat counter not loading and saying the following message then I have a possible solution.

Error Message:
PHP Web Stat Updating Stat Cache ErrorPlease wait…
Updating stat cache!
This process can take a few seconds.


If the problem occurs, no Finish button will appear by creating the cache, the following approach could solve this problem:

FIX 1:
Browser = Internet Explorer?
The problem should not occur

Browser = Firefox?
When using this browser the following setting will help:
1. Open “about:config” in the firefox browser. (Instead of “” use “about:config” this will access the FireFox configuration file.
2. Select the value “network.http.redirection-limit” or copy and paste it from here and search the config file for this value.
3. Choose the right mouse button and choose “Edit” or “Modify”
4. Change the default value from “20” to “100”
5. Confirm with the OK button
6. Exit browser and restart
7. Ready


Fix 2:

If the problem still persists try this:
When you have installed the counter visit the address e.g:

The sysinfo.php page will show you green tick, yellow caution signs and red crosses.

What they mean:

Green Tick = Everything fine.
Yellow Caution = Possibly delete the file such as update.php
Red Cross = Problem with permissions on the file or folder.

You need to fix all these issues to make sure your counter works correctly.

Easiest way would be to log into FTP program and right click on each file and folder to change the permission to what it either states in the manual or like below:

A useful page to access when the counter is not working correctly is the admin page located here for example:

Another very useful page is the admin area called “Statistic Backup” always create a statistic backup when you make any modification and also on a regular basis incase of hacking or file loss etc.

The developers forum is located here:

Apart from this problem the counters they offer are really easy to setup and great to monitor website visitors. We at NerdorTurd have purchased PHP Web Stat to monitor our visitors.
If you are interested please visit:




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